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Return Policy
Right of Withdrawal
Customers residing in certain countries, such as the United Kingdom and Israel, have the right to withdraw from their purchase within 14 days from the date of receiving the product, in accordance with local regulations. This right only applies if the product has not been used, damaged, or unsealed when delivered in sealed packaging for health or hygiene reasons.
No right of withdrawal applies to customers located in Canada, except in cases where the product is defective or does not match its description.
Customers who wish to exercise their right of withdrawal must contact us within 14 days of receiving their order, with a clear statement (by mail or email). You may use the withdrawal form provided below.
Consequences of Withdrawal
If the withdrawal is accepted, we will refund all payments received, including standard delivery costs (excluding express options), within a maximum of 14 days after notification, provided the product is returned unused and in its original condition. Products that have been opened, used, or damaged are not refundable.
Refunds will be made using the same payment method as the original order, at no extra cost.
Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
• Goods made to the consumer’s specifications, that are not prefabricated, manufactured based on individual choices or decisions, or clearly personalized for a specific person.
General Conditions
No cancellation or refund can be granted after the order has been shipped, except as provided by law.
Products that are opened, used, or damaged, especially dietary supplements or hygiene items, cannot be returned.
The information provided at the time of ordering (such as email address or delivery address) is the responsibility of the customer.
Any attempt to dispute or request a chargeback without first contacting our customer service may be considered a breach of our terms and conditions.
Withdrawal Form (if applicable)
(To be completed and returned only if you wish to withdraw from the contract)
To:
Lunovara
300 LOCKHART ROAD ZJ 300, Wan Chai
📧 info@lunovara.com
I/we () hereby notify you of my/our () withdrawal from the contract regarding the sale of the following goods ()/the provision of the following service (*):
• Ordered on () / received on ():
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:
(*) Cross out what does not apply.