תנאי שימוש

Terms and Conditions

This website is operated by Lunovara.com. Throughout the site, the terms “we,” “our,” and “the operator” refer to Lunovara.com. Lunovara.com provides this website, including all information, tools, and services available, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing a product from us, you agree to our “service” and accept to be bound by the following terms and conditions (“Terms and Conditions,” “Terms”), including any additional terms and policies referenced herein and/or accessible via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants, and/or content contributors.

Please read these Terms and Conditions carefully before accessing or using our site. By accessing any part of the site, you agree to be bound by these Terms. If you do not accept all the terms and conditions of this agreement, you may not access the site or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website after the posting of any modifications constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services.

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state, or province of residence, or that you have given us your consent to allow your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws (including copyright laws) in using the service.

You must not transmit any worms, viruses, or destructive code. Any breach of these terms will result in immediate termination of your services.

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS
• Withdrawal period: The time frame during which the consumer may exercise their right of withdrawal.
• Consumer: A natural person not acting in the course of a professional or commercial activity.
• Day: Date of 24/04/2024.
• Indefinite transaction: Agreement relating to a series of products and/or services delivered over time.
• Durable medium: Any means that enables the consumer to store information in an accessible and reproducible manner.
• Right of withdrawal: The possibility for the consumer to cancel the distance contract within the withdrawal period.
• Operator: A natural or legal person offering goods and/or services remotely to consumers.
• Distance contract: An agreement concluded within a system organized for distance sales.

ARTICLE 2 – OPERATOR IDENTITY
Trade Name: Lunovara
Customer Service Email: info@Lunovara.com
Company Address: Neue Süderstraße 25, 20537 Hamburg, Germany

ARTICLE 3 – SCOPE
These Terms apply to any offer made by the operator as well as to any distance contract and order concluded between the operator and the consumer.

Before concluding a distance contract, the text of these Terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed that the Terms are available at the operator’s premises and will be provided free of charge upon request.

If the distance contract is concluded electronically, the Terms may be provided electronically in a way that allows the consumer to store them easily on a durable medium.

If specific conditions apply to certain products or services, those conditions will apply in addition to these Terms. In case of conflicting provisions, the consumer may always rely on the most favorable condition.

If one or more provisions of these Terms are void or annulled, the remaining provisions will continue to apply. The invalid clause will be replaced by one that most closely reflects the original intent.

Any situations not covered by these Terms will be assessed in accordance with their spirit.

Any ambiguity will be interpreted in light of the spirit of these Terms.

ARTICLE 4 – THE OFFER
The offer is non-binding. The operator reserves the right to modify or adjust the offer.

The offer includes a complete and accurate description of the products and/or services. Images are intended to represent products faithfully, but exact colors may not be guaranteed.

The offer specifies:
• The total price, excluding customs duties and import VAT, which are the responsibility of the customer.
• Shipping costs, if applicable.
• The method of contract conclusion and related steps.
• Whether or not the right of withdrawal applies.
• The method of payment, delivery, and performance of the contract.
• The validity period of the offer and pricing guarantees.
• The means to verify and correct submitted data before finalizing the contract.
• The languages available for the contract.
• The codes of conduct applicable, if any.
• The minimum duration of the distance contract, if applicable.

ARTICLE 5 – THE CONTRACT
The contract is concluded when the consumer accepts the offer and fulfills its conditions.

For electronic orders, the operator will immediately acknowledge receipt of acceptance. Until acknowledgment is received, the consumer may cancel the contract.

The operator ensures secure electronic transmission and payment protection.

The operator reserves the right to verify the consumer’s ability to meet payment obligations. Orders may be refused or subject to special conditions based on this assessment.

Upon delivery, the operator will provide the consumer with:

The operator’s contact address for complaints.
Conditions for exercising the right of withdrawal.
Information on warranties and after-sales service.
The details stated in Article 4, unless already provided.
Conditions for terminating long-term or indefinite contracts.

ARTICLE 6 – RIGHT OF WITHDRAWAL
The consumer has 14 days from receipt of the product to withdraw without giving reasons. The product must be handled carefully and returned in its original condition and packaging.

Notification of withdrawal must be sent within 14 days of receipt, in writing or via email. Products must then be returned within 14 days of notification, with proof of timely dispatch.

If the consumer fails to notify or return within these timeframes, the purchase becomes binding.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
The consumer bears the return shipping costs. Refunds for returned goods will be processed within 14 days after withdrawal, provided the product has been returned or proof of return has been supplied.

ARTICLE 8 – EXCEPTIONS TO WITHDRAWAL RIGHTS
The right of withdrawal does not apply to:
• Customized or personalized products.
• Products of a personal nature.
• Perishable or time-sensitive items.
• Products subject to market fluctuations beyond the operator’s control.
• Newspapers and magazines.
• Audio/video recordings or software unsealed by the consumer.
• Hygiene products once unsealed.

For services, the right of withdrawal does not apply to:
• Accommodation, transport, catering, or leisure activities for specific dates.
• Services that have begun with the consumer’s express consent before the withdrawal period ends.
• Betting and lottery services.

ARTICLE 9 – PRICES
Prices may be adjusted during the offer’s validity in case of tax or regulatory changes. Prices subject to market fluctuations may vary accordingly.

No VAT will be charged by the operator, as import VAT and customs fees will be billed directly to the consumer by the postal or courier service.

Errors in pricing are not binding.

ARTICLE 10 – CONFORMITY AND WARRANTY
The operator guarantees that products conform to the agreement, specifications, and applicable legal requirements.

Defective or incorrect products must be reported within 14 days. Returns must be made in original packaging and condition.

The warranty is limited to the manufacturer’s warranty and excludes improper handling or unauthorized modifications.

ARTICLE 11 – DELIVERY AND EXECUTION
Orders will be fulfilled promptly, within a maximum of 30 days, unless otherwise agreed. Delays entitle the consumer to cancel and request a refund.

If unavailable, a replacement item may be provided, with clear indication. The right of withdrawal applies to replacements.

The operator bears the risk of damage or loss until delivery to the consumer.

ARTICLE 12 – DURATION, TERMINATION, AND RENEWAL
Consumers may terminate indefinite or fixed-term contracts at the end of the agreed period with one month’s notice.

Contracts may not be automatically renewed for fixed terms, except for limited cases (e.g., short-term subscriptions to periodicals).

Contracts over one year may be terminated after one year with one month’s notice.

ARTICLE 13 – PAYMENT
Payments are due within 7 business days unless otherwise agreed.

Consumers must report any payment inaccuracies immediately.

Non-payment may result in reasonable recovery costs, as notified in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints must be submitted within 7 days of discovery. The operator will respond within 14 days. If more time is needed, a provisional response will be given with an estimated resolution timeframe.

Valid complaints may result in replacement, repair, or refund.

ARTICLE 15 – DISPUTES
These Terms are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL DATA
Submission of personal data is subject to our Privacy Policy.

ARTICLE 17 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.

ARTICLE 18 – CHANGES TO TERMS
We may update these Terms at any time by posting revisions on our website. Continued use constitutes acceptance of the changes.

ARTICLE 19 – PAYMENT SERVICES DIRECTIVE AND CESOP
In accordance with Directive (EU) 2015/2366 (PSD2) and related French and EU laws, payment service providers must comply with transparency and security obligations. Certain payment data may be reported to tax authorities under CESOP for anti-fraud purposes.

These regulations do not affect your consumer rights. However, some transactions may be subject to mandatory reporting.

We are committed to complying with applicable laws and protecting your data in line with our Privacy Policy.

For any questions, please contact our customer service.